What we collect
When you send a request, we collect what you enter: your name, email, optional phone number, project city, building type, the equipment and help you need, your message, and the page you came from. The form also asks for your audience; you may provide your professional role, organization, project stage, request purpose and target timeline. Please leave out medical or other sensitive details. We only need enough to plan the equipment and the visit.
If you ask us to review equipment you want to sell, we collect your name, email, optional phone number, the equipment’s city, type and location, its brand, model and approximate age if known, its condition and access for removal, and your confirmation that you own it or are authorized to act for its owner or estate. Please do not include medical, financial or estate documents.
How we use it
We use your inquiry information to understand and review your project, coordinate the inquiry and respond using your contact details. Your request is stored in HubSpot, our customer relationship system. We also receive a copy of each request by email so we can respond promptly.
How long we keep inquiries
For inquiries that do not become customer projects, our policy is to delete or anonymize the inquiry information after 12 months without meaningful activity. If your inquiry becomes a customer project, related customer and job records are handled separately. You can contact us at the email below about retention or to request deletion.
Planning emails
If you subscribe to our newsletter, we send your email address to MailerLite to send FRL newsletters and accessibility planning tips, and record it in HubSpot as a newsletter subscriber. We keep your subscription until you unsubscribe or request deletion. Newsletter signup does not create a project inquiry.
If you tick the planning-tips box, we add your name, email, city, equipment choice and type of help requested to MailerLite, our email service, for newsletters and planning emails. Professional role, organization, project stage, purpose, timeline and your message are not sent to MailerLite. Every email has an unsubscribe link. Not ticking the box does not affect your request.
Site visits
Our hosting provider processes basic request information to serve and protect the website.
Analytics and cookies
We use Google Analytics to see which pages help visitors. It runs only if you choose “Allow analytics”. It then sets Google Analytics cookies to count visits, pages viewed and general interactions such as scrolling and link clicks. We also record which request buttons and service pages you use, when you start or finish a step of the request form, whether a request was sent or failed, and the equipment and type of help you chose. We never record your name, contact details or message.
If you choose “No thanks”, or your browser sends a Global Privacy Control signal, no analytics tags load. We remember your choice in your browser for up to 12 months. You can change it at any time with “Privacy choices” at the bottom of every page. We do not use advertising or remarketing tools.
Website questions
If you use “Ask a question”, your questions and the conversation so far are sent to Anthropic, the AI provider that writes the answers from this website’s pages. We do not save the conversation; our logs keep only counts, such as how long an answer took. Anthropic handles the messages under its commercial terms to provide the answer. Please don’t include your name, contact, medical or other personal details. Answers can be wrong, so for anything important, call or email us.
If you choose “Send my details to the team”, the assistant asks for your name, email, optional phone, city and project. Those answers are not sent to Anthropic. They are sent to us only after you review them and press “Send to the team”, and we handle them like a request sent through our contact form.
Links to other sites
Links to other websites, such as our social media pages, open sites with their own privacy practices.
Your choices
To ask us to update or delete your information, email info@floridarampandlift.com or send a request through the contact form, and tell us what you would like changed.